Powersportsmax.com Terms of Sale
All transaction are governed under the laws of the State of California which apply to and interpret your and Powersportsmax.com's rights, duties, and obligations arising from these transactions, as supplemented or modified by this Agreement, without regard to conflict of law principles.
Powersportsmax.com will only accept your order only if (1) you accept the terms of this Powersportsmax.com Acquisition Agreement ("Agreement"), (2) you provide a valid ship to address within the United States, and (3) The Product or Service is available.
You accept the terms of this Agreement by clicking to accept these terms and completing your transaction when ordering online or, when ordering by any other means, by opening the package containing the Product.
Order Cancellation Policy
After you place order, you can cancel your order within 1 hour by phone or email without any charge. If you want to cancel your order, please call us at (855) 256-8969 or email your cancellation request to firstname.lastname@example.org during our normal business hours. Powersportsmax.com usually starts to process your order on the same business day. Our early order processing works include address verification, shipment document preparation, charge your credit card (we will be charged by credit card company for transaction fee), and notify warehouse to pack your item. Therefore, if you want to cancel your order after 1 hour, you will be subject to 6% order cancellation fee. Once your item has been sent to warehouse, your order cannot be cancelled. If you choose to cancel your order or refuse delivery after your order has been shipped, you will be responsible for "To And From Shipping And Handling Charges" incurred in shipping your order and a 25% restocking fee.
1. All orders are processed between 1-3 business days. During holiday season, due to extremely high volume, it may take more time to process orders.
2. If you place your order by credit card and your shipping address has been verified, it will be shipped between 2-5 business days. For wire transfer, Cashier Check or Money Order Payment orders, we will ship your order on the day the fund is cleared into our account.
3. If you place your order by credit card and your shipping address and billing address is different, we may ask you to fill out an authorization form and send back to us. Your order may not be shipped until we receive your signed authorization.
4. For merchandise over 100lbs/box, it will be shipped by professional LTL trucking company. For merchandise less than 100lbs, it will be shipped by FedEx.
5. For shipment to Hawaii, Alaska, Puerto Rico, we advise customer finding a freight forwarding company in the US continental states. The shipping you get when you place the order is just the minimum charge. Final shipping is based on destination zip code.
6. You will be emailed a tracking number after your order has been shipped. You can go to the shipping company's website to track your shipment activities. Deliveries are by curb-side drop-off only with no signature required. It is the sole responsibility of the customer to monitor tracking information and to contact the carrier directly if you have any questions or concerns about their delivery process.
7. Powersportsmax.com will try our best to ship your order to your door. However, for some extremely large size motorcycles (Extra Large 250cc Utility ATVs, 400cc ATVs, Extra large 150cc Go Karts, Extra Large 250cc Go Karts, 800cc Go Karts, UTVs), trucking companies' life gates are not big enough to unload those vehicles. You are responsible to have several people to help the truck driver to unload the vehicle or provide us with an authorized business address with loading dock or pick up at trucking company local terminal.
Shipment Inspection / Shipping damage Policy
It is vital that you inspect your shipment immediately upon arrival, and note ANY damages to shipment, including damage to the shipping container. If there is ANY damage to your shipment, you must note this on the Bill of Lading when you sign for your package(s). You must also report any damages to Powersportsmax.com by phone at (855) 256-8969 within 3 days of receiving your shipment in order for us to file a claim for any damages. If you report damages during that time, Powersportsmax.com will file the claim for you and ship out your parts free of charge. If you do not report damages to Powersportsmax.com within 3 days we will not be able to file a claim for you, and you may have to pay for any parts you need shipped to you and file the claim with your shipping company separately for reimbursement. Also, please do a complete box count and write on the BOL how many boxes you received before the driver leaves. If a package is refused without approval of Powersportsmax.com, the restocking fee will apply. If your vehicle sustained structural and frame damages beyond repair, please refuse delivery and contact us immediately so we can prepare to send you a replacement unit. If you receive your vehicle with minor damages, please accept the vehicle and take pictures of your vehicles and email to us. We will send replacement parts to you free of charge.
We value your complete satisfaction. If within 7 days of receiving your vehicle you decide you do not want your vehicle for any reason, give our customer service department a call and we may refund you your money or send you a replacement based our return policy agreement.
The following is our Return Policy Agreement:
- Obtain a Return Merchandise Authorization Number (RMA) from our Customer Service Department. Any vehicles returned without an RMA number will not be accepted. A copy of your original invoice must be included in a return shipment. Customers are responsible for returning the merchandise at their own expense. Freight collect and COD packages will not be accepted.
- Vehicle must be returned in its original packaging within 7 days in new and re-sellable condition.
- Customer is responsible to package the product as original for any kind of return.
- This return policy does not apply to vehicles that have had alterations, abuse, negligence, and accidents or have not received proper maintenance.
- All packaging materials, instruction manuals and parts must be returned. Any missing parts or damages will be deducted from your refund amount. We do not accept any return vehicle that has any sustained damages.
- If the vehicle has been used and fueled, a return will not be accepted. The return policy will be voided. You may only return your vehicle for repairs.
- If you have received your vehicle for more than 7 days and have used it, you will not be eligible to return it for refund or replacement. You can send the vehicle or parts to us at your own expense; we will repair it and send it back to you at our cost.
- In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.
- Due to health and personal hygiene concerns, all clothing and helmets are non-refundable.
- Order may be cancelled only if we are unable to fulfill and ship your order within 5 business days. You may also cancel your order if your item has not been shipped. However you will be charged a 6% cancellation fee.
Our warranty is provided by the manufacture of all featured products (Dirt Bike, ATV, Go Kart, Moped, Motorcycles, etc.) and is provided to you through us the dealer. All manufacturers warrant their vehicles for 1 month on the Engine and 1 month on parts from the date you receive your vehicle. We will service your vehicle under warranty at no additional costs. Buyers are responsible to ship or tow in your vehicle to our facility for any warranty service(s). Any outside repair labor charges, down time, towing or shipping charges are not covered under warranty.
The following are warranty limitations and exclusions:
- Wheels (tires and rim)
- Extreme riding, racing or competition
- Loss of time without motorcycle
- Vandalism, fire or theft
- Crash or accident
- Unauthorized outside repair
- Warranty does not cover or reimburse any outside labor charges
- Warranty does not cover any towing or shipping charges to and from
- Standard wear and tear parts including but not limited to:
-Body Parts (fenders, covers, housings, etc.)
-Fuel lines, brake lines
-Brake & clutch levers
-Seats & upholstery
Defective warranty part(s) are required to be returned to exchange for new replacement part(s). New replacement part(s) under warranty will be shipped to buyer at no additional costs. Returning your defective part(s) will ensure we send you the correct part(s) and assist us in monitoring and correcting potential manufacture defects.
Limitation of liability
In no event shall Powersportsmax or its suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with our site or items purchased on or through our site or this agreement (however arising, including negligence). Our liability, and the liability of our suppliers, to you or any third parties in any circumstance is limited to the User's cost of qualifying products purchased at the time of entering into the agreement. Qualifying products as acceptable for return as outlined in the return policy.
Powersportsmax cannot confirm the price of an item until after your order is placed. Pricing errors may occur on the Powersportsmax Sites or Powersportsmax stores. Powersportsmax reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Powersportsmax. Powersportsmax may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on the Powersportsmax Sites or from prices available in Powersportsmax stores or on Powersportsmax mobile applications (pricing and availability remain subject to confirmation at checkout for mobile users).
You must inspect all equipment before using it and to take full responsibility for assuring that the equipment is in good working order and safe to use. You further understand that you are responsible for damage to equipment. Purchaser understands the nature of motor scooter riding and motorcycle related activities and acknowledges that Purchaser is qualified to operate said motor scooter, and is in proper physical condition to participate in such activity. Purchaser agrees to assume all risks when allowing others to operate Purchaser ' products
Warning! Riding activities of dirt bikes, scooters, ATVs, go karts, pocket bikes and UTVs involve the risk and danger of serious bodily injury including, but not limited to, disability, paralysis, dismemberment and death. These inherent risks and dangers may be caused by Purchasers own actions or inactions, the actions or inactions of others, participating or not participating in the activity, the condition in which the activity takes place, or the negligence of others. There may be additional risks, including social and economic loss, either known or unknown to Purchaser, not readily foreseeable, and Purchaser fully accepts and assumes responsibility for all such risks, losses, costs, and damages incurred as a result of Purchasers participation in motorcycles riding activity.
Operation, Registration, and License
Purchaser is responsible for registering and operating the motorcycles in accordance with local and state laws and ordinances. Seller makes no representations that the motor scooters, dirt bikes, go karts, pocket bikes and ATVs are legal for operation in your City and State. Customers have read and understood the use of these products before purchasing.
Any terms of this Agreement which by their nature extend beyond the Agreement termination in effect until fulfilled, and apply to both of our respective successors and assignees. All legal issues, should they arise, are to be filed in South El Monte, California including but not limited to: litigations and small claims court cases.
Powersportsmax.com will process, store and use information about your transaction and your contact information, include name, phone numbers, and e-mail addresses, to process and fulfill your transaction. Where permissible under local law, we may use this information to inquire about your satisfaction with our Products and Services, if we do so, you may at any time decline to receive any further communications from us.