? Why must PowersportsMax.com verify my shipping
In order to guard against credit card fraud, if the billing
and shipping address are different, we must verify that the alternate shipping
address is authorized.
Please contact your credit card issuer bank and list your
ship to address as an alternate address in their memo field. We will call them
and verify the address. Please make sure your credit card issuer bank's phone
number is listed in your account with PowersportsMax.com.
? What are all of the payment methods
? American Express
? Newegg Gift Certificate
? Pre-paid Company Check, Personal Check,
Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's
Checks, take longer to process because all checks must first clear with the bank
due to the existence of fraudulent checks.)
? No Purchase Orders, Fax or C.O.D. orders
please. Please accept our apologies but we do not accept international credit
cards at this time.
? Is the PowersportsMax.com website secure? What
type of security features are utilized to safeguard my information?
When you are placing an order on the Internet, security is
a number one priority. All online transactions are sent through our secure
server, and encrypted with 128-bit technology. Once the information is received
through the Internet, trusted authorized employees will process your payment,
and make sure that your information is
handled with the highest level of security.
? What states are required to pay sales
Orders shipping from Tennessee and New Jersey must be
charged sales tax based on the county's rate. California residents living within
Los Angeles county will be charged 8.25%. If you live outside of Los Angeles
county but in the state of California, a 7.25% tax will be applied.
PowersportsMax.com now operates business from locations in CA, TN and NJ to
better service our customers across the United States.
Orders shipped to PR will have a 6.6% duty tax applied and
a $5.00 handling surcharge. PR orders will default to FedEx's International
Economy shipping method and shoppers will be charged accordingly at
? I am a tax exempt government employee.
How do I place an order with PowersportsMax.com that will have no tax
Place your initial order online and please input your local
CA, NJ, TN or PR tax rate in the appropriate box on our ordering form. After you
have submitted the order, fax us at 626-602-3961 with your Government Tax Exempt
permit and include the sales order number. This only must be done one time. If
you have made several previous orders, Newegg will refund your tax charge on
those orders as well. Any questions, give us a call.
Resellers: Unfortunately we do not currently have a
reseller or discount program available at this time. PowersportsMax.com
currently already negotiates the best possible price for you, and offers these
great discounts to all of our customers through our web site. Anytime we receive
any specials or promotions, we will immediately post them on our web site for
you to take advantage.
Tax: All customers outside of California, Tennessee, New
Jersey and Puerto Rico will not be charged any tax. Therefore, there is no need
to fax or set up any reseller tax exemption form.
For California, Tennessee, New Jersey and Puerto Rico
Resellers: please place your first order as normal, and fax over your reseller
permit and this form with your S.O number. We will remove all tax from your
order. Please click here to view and print our reseller tax exemption form.
? I have a Reseller's permit in California, New
Jersey or Tennessee. How do I implement the permit with
Please review our Reseller Policy, located in our Policy
& Agreement. If you still have questions after reviewing the policy, please
contact us or call 888-473-9826 for further
? Why is there a purchase order field provided in
the order form when PowersportsMax.com does not accept purchase
It is there for reference only. This is where you can save
your Company's Purchase Order number if they have assigned one to that
? How can my credit/debit card be declined when I
know for certain that I have the funds available?
A credit card can decline due to invalid credit card
number, exp date, daily limit, insufficient credit, or other reasons. Sometimes
the card number itself is input incorrectly. Check online to be sure the number
has been input correctly. Contact your credit card company for more
? Does PowersportsMax.com know specifically why
my credit/debit card was declined?
The computer does the credit card charges automatically. We
are not given a reason when a charge declines. Only that it is declined. Verify
you have given us the correct numbers and expiration date. If so, please contact
your credit card company or bank for information.If no resolution is reached
within 3 business days, this order will be voided.
? Does PowersportsMax.com pay for the return
shipping of defective merchandise?
PowersportsMax.com does not pay for the return shipping of
defective merchandise. We are not responsible for factory defects because we are
not a product manufacturer and we do not produce the parts we carry (similar to
a standard walk-in store). Thus Newegg will split the shipping costs with the
customer. The customer agrees to pay to send the item back to Newegg and Newegg
will consequently repair or replace the component and ship the item at no charge
back to the shipping address specified in your account.
? Does PowersportsMax.com offer any type of
Reseller or dealer discount program?
Unfortunately, we do not currently have a reseller or
discount program available at this time. PowersportsMax.com currently already
negotiates the best possible price for you, and offers these great discounts to
all of our customers through our web site. Anytime we receive any specials or
promotions, we will immediately post them on our web site for you to take
? May I pay using a check or a money order?
You can place an order and pay by check or money order by
choosing "pre-paid check" in the payment drop-down box, instead of a credit
card, as method of payment. You will receive detailed instructions. Basically,
write the order number on your check, print your confirmation and wrap the check
or money order in it and send it to us.
Address for mailing:
132 S. 6th Ave.
La Puente, CA 91746
Ref: so# (write order number here)